Frequently Asked Questions
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, UPI, and other major credit/debit cards.
2. How long does shipping take?
Delivery usually takes 7-14 business days depending on your location.
3. Do you offer returns or exchanges?
Yes, we offer a 2-day return policy on all unused products. Please contact support to start the process.
4. How do I track my order?
You’ll receive a tracking number via email once your order ships. You can also track it in your account.
5. Do you ship internationally?
No, currently unavailable. International shipping costs and times vary by destination.
6. Can I modify or cancel my order after placing it?
You can modify or cancel your order within 1.5 days of placing it. Please contact our customer service quickly.
7. How can I contact customer service?
You can reach us via our Contact Us page, email us at jeevanpranavagencies@gmail.com, or call us +91 97906 00971 during business hours.
8. What should I do if I receive a damaged item?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund.
9. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping options at checkout. You can also include a personalized message.
10. Is my personal information secure?
Yes. We use SSL encryption and secure payment gateways to keep your data safe and protected.